Business Philosophy:
We challenge our priorities, policies, rules, procedures, regulations, and laws to ensure that we are providing efficient and effective services to our customers and our staff.
We recognize and accept that change never ceases; that it provides us the opportunity to become responsive to customer needs.
We continually evaluate our business processes to support a user-friendly environment that improves customer and employee satisfaction.
We demonstrate accountability to those we serve by taking responsibility for our actions.
We encourage management and staff to demonstrate responsiveness and flexibility in servicing customer needs and solving customer problems.
We support open communication at every level of our business processes.
We acknowledge that change drives our organization. Our responsibility is to deliver consistent and timely information to our customers.